What effect is your ‘communication’ having on
others? Good communication, after all, is
judged by the impact it has.
This management training
is aimed at new managers, new team leaders or administrators
wishing to understand and know how to improve their communication
contents listed below would constitute a two day program.
can be tailored to your individual requirements and could
also be delivered as a one day course.
Effective Communication—What is it?
Being clear about what you want to say, knowing how you
Managing Conflict and Challenge
Understanding hidden messages, managing difficult people,
delivering the difficult message.
How to Build Rapport and Create a Positive Working Relationship.
Active listening and right questioning, rapport and body
language, what to look for.
Moving people forwards.
Presenting your best image
Being heard, taking control, having an impact, building
To engage with others more effectively
• How to create and project the right image
• To overcome personal constraints that get in your
• To understand what others are really thinking
• How to get others to see things your way