training is designed for individuals who need to manage
conflict and hostility either within
themselves or in others.
If you want to improve your overall effectiveness in resolving
interpersonal and intra personal
issues this training will provide you with the information
to do so more confidently.
See Also: Titles including ‘emotional intelligence’
and Understanding of Negative Thought and Behaviour
An introduction to theory, why people behave the way they
do, the difference between negativity and hostile
The Impact of Anger and Negativity on Personal Behaviour
Know what makes you angry, what happens physically and mentally
when angry, understand the effects of
anger on the business.
to Deal With Negativity in Self
A step by step approach, re drawing your responses, knowing
what action to take.
Analyse and use patterns of behaviour, change your response,
using constructive and positive responses.
a Personal Plan
Create your own individual future plan.
will learn about:
The impact of anger on personal behaviour
• Breaking and changing the emotional cycle and patterns
of negative behaviour
• Dealing with others more effectively
• Hostile and negative behaviour
• Practical and personal strategies to employ on a
day to day basis