INTRODUCTION


This management training is designed for individuals who need to manage conflict and hostility either within
themselves or in others.

If you want to improve your overall effectiveness in resolving interpersonal and intra personal
issues this training will provide you with the information to do so more confidently.

See Also: Titles including ‘emotional intelligence’

DESCRIPTION


Develop and Understanding of Negative Thought and Behaviour
An introduction to theory, why people behave the way they do, the difference between negativity and hostile
action.

Understand The Impact of Anger and Negativity on Personal Behaviour
Know what makes you angry, what happens physically and mentally when angry, understand the effects of
anger on the business.

Strategies to Deal With Negativity in Self
A step by step approach, re drawing your responses, knowing what action to take.

Managing Others
Analyse and use patterns of behaviour, change your response, using constructive and positive responses.

Creating a Personal Plan
Create your own individual future plan.

OBJECTIVES


You will learn about:

• The impact of anger on personal behaviour
• Breaking and changing the emotional cycle and patterns of negative behaviour
• Dealing with others more effectively
• Hostile and negative behaviour
• Practical and personal strategies to employ on a day to day basis